Quality Management Resume for Tim Carnes

Timothy Carnes

5054 Mike Padgett Hwy

Augusta, GA 30906

(706) 691 � 6011

Email address: �tim@timcarnes.com

Full Web Profile @ http://qmgr.timcarnes.com

Experienced professional with more than 30 years management of Quality and IT programs and personnel. Expertise in the identification, development, and implementation of management and business processes, staff and associated systems with an emphasis on continuous improvement utilizing technology tools for performance assessment and reporting. Demonstrated strength building programmatic structure which complies with national standards, ensures effective and continually improving programs in an employee driven and safe environment. Works closely and effectively, as a subject matter resource, with all levels of management to satisfy project and productivity requirements. Experience spans the Banking, Govt, Education, Manufacturing, Construction, Energy and Transportation industries with a proven performance record of offering logical, forthright thinking, able to provide effective solutions to solve difficult problems. Results oriented with an aptitude for learning.

An active evangelist for the principles of Quality as identified through well written procedural requirements, effectively trained and motivated employees, systematic assessment and revision as required for an efficient programmatic operation. I further believe that regular gathering of metrics and performance data, analyzed in a statistically sound manner utilizing technological tools is a mechanism for providing management with information required for corrective action and regulatory status reporting and that these systems produce a tangible value.

The following summarizes my work experience as it relates to Quality Management and this job

SRNS (Savannah River Nuclear Solutions) DOE SRS Site - (April 2012 - Current)

While serving as the lead of the Oracle, Peoplesoft DBA and Security teams; I have implemented development of work standard procedures as a priority. After auditing our current operational practices against the requirements of 10Q, I created a fully compliant account revalidation program. We have successfully built three environments improving the data loss failure and application availability by implementing the RAC technology. I am managing the process of developing full procedures for all aspects of operation and designing a training plan for affected employees. I identified shortcomings in the disaster recovery ability of production systems and implemented a strategy to ensure no more than 20 minutes of loss from a disaster. Procedures have been developed, implemented and tested regularly. I created a previously non-existent method to audit and report against security baseline requirements as required from the DOE and national standards. Results of those audits are reported to affected personnel for correction and to management with identification of trends and opportunities for improvement.

We have increased the technical expertise of our team, with new and attrition hiring, by more than 60 years of accumulated experience. This was followed with an outline of strategic training designed to increase confidence and competence of team members in new technological advancements. I lead a cost reduction initiative totaling in excess of $180,000 savings. We have designed and implemented performance tools and metrics which identify deficiencies in operational system performance to ensure a quick response and correction.

Colibri Limited Inc., Simpsonville, SC � (July 2010 � May 2012)

I participated with development and implementation of operational run books. I served as a team member to an international support team monitoring and identifying performance and programmatic failures and/or opportunities for improvements. I served as a subject matter expert in specific experienced areas and provided advice and direction when needed or directly resolved issues where required. I designed and built a management information system collecting appropriate metrics and providing regular status reports to management. The standards for some customers included financial regulations and others energy oversight and regulatory guidelines. I provided training to new international employees utilizing a combination of technology tools and systems. I developed audit guidelines and assessment standards for compliance reviews and corrective action plans.

Charlotte Mecklenburg School System - (12/2009 � 10/2011)

Within the school program there were national standards and requirements from organization like the Department of Education, the Department of Health and Human Services and various state authorities. I led a development team working on an application for exceptional children and the framework for compliance with all applicable regulations while providing an efficient reporting tool for all levels of affected employees. Procedural development and automated controls were utilized and both independent and self-assessments conducted to validate compliance. I represented the project and school system with third party vendors responsible to audit their systems for compliance prior to introduction into the CMS system. I worked with other departments and served as the subject matter expert to answer questions, provide advice or facilitate implementation.

Trendset Inc., Greenville, SC 29607 - (12/2007 � 12/2009)

Trendset is a logistic invoice clearing house. My effort to document the requirements of both clients and financial regulations resulted in programmatic procedures not previously used in daily practice. I served as liaison between the company and external clients and developers. We designed and created programmatic procedures the creation of a remote campus in Mexico. I served as liaison for the IT effort with the counterparts in Mexico and worked with senior managers, including the company owner, as a subject matter resource. I developed an audit schedule designed to assess and report compliance to management. I also worked with management and teams in areas of corrective action for non-compliant performance.

We created and formalized the Service Level Agreements for customers. I managed the regular assessment of SLA compliance and a team of Business and IT technicians charged with corrective actions for deficient performance. Management and customers received regular reports and status appropriate for their needs. I provided representational support for international customers, problem solving issues and building remediation plans.

Wachovia Bank, Charlotte, NC - (05/2005 � 12/2007)

I was contracted as a subject matter resource for the creation and programmatic documentation for the RIME (Enterprise Reference Data) application. I served as liaison and committee chair in multiple levels between inner and external customers as well as regulatory representatives. I coordinated design and business requirements, and management processes between Operations, Design, Information Services Commercial and Risk Divisions, and Retail Bank Divisions. I managed Business Analysts and Data Design Engineers in this project and developed multiple assessment tools and programs for successful implementation. I managed the corrective action process when required and the staff developing documentation and training materials to be used for all employees Enterprise wide.

North Greenville University, Tigerville, SC � (07/2003 � 05/2005)

I began at North Greenville prior to it receiving University status. I was the Chairman of the Computer Science department and responsible for its faculty administration. I managed the process of formalizing and providing uniform structure and operation to the program and its offering, student requirements and testing matrices. I served as the subject matter resource to College Administration and liaison to external certification boards. I served as Administrative Director for the Standing Technology Committee. North Greenville became a University and in that process through a series of system audits that I had performed, I was promoted to the Director of Information Technology Department. I managed the corrective action for issues and created operational and program procedures. We provided system assessments and created a monitoring and reporting system of those metric audits. The effort to continuously improve the facility performance resulted in multiple projects of expansion. I served as the administration liaison with the external vendors in these projects.

Tekno Inc, Cave City, KY - (10/1999 � 7/2003)

Tekno was a design engineering and automation manufacturer. I served as the manager of the Quality Management Systems Department which was comprised of QA, QC and IT teams. I supervised development of ISO 9000/2000 program preparing for ISO registration. I designed, managed development and implementation of a Management Information System, TK7000, resulting in successful reporting of operational assessment metrics identifying areas of opportunity and deficiency. I managed the corrective action process and served as an independent subject matter resource to the CEO. I managed the creation of operational run-books and provided direct oversight in the expansion into two areas; one domestic and one international. I served as company Quality liaison along with Design Manager researching and guiding use of Chinese vendor manufacturers. Utilizing department level audits, we analyzed, designed, and implemented efficient business processes with additional benefits of cost savings and process improvement.

In absence of a QC Manager, I supervised Quality Control activities and implemented testing and independent certification for the QC Inspector(s). Once the company went through an ownership battle and an attempted hostile takeover, company filed for chapter 11. I contracted with the Bank of America, managed all remaining projects, liquidated excess inventory and the bank was made whole. Provided guidance and plans for business model change utilizing independent contractors at specific milestone points of the manufacturing process utilizing a strong Quality Inspection and Assurance program.

Bechtel Savannah River Co, Augusta, GA - (11/89 � 09/93)

I was the Trend Analysis Supervisor and Quality Engineer managing the Quality Trend Analysis program. I was liaison between Bechtel Quality Assurance and Westinghouse Quality Assurance for the Total Quality effort and the synergy between the two programs, Operations and Construction. I provided oversight to three construction subcontractors and their implementation of the Trending program. I served as a subject matter resource for management and insured compliance with requirements and program directives of the Department of Energy & Westinghouse Savannah River Company. I provided analysis of Root Cause & Correction for Conditions of non-conformance. I received multiple Quality awards and the Quality Performance award for development and implementation of Improvement & Cost Reduction processes. I continued to utilize the continuous improvement methodology until we had divested the Trend Analysis group into the normal project management and workflow of the field eliminating the need for a separate group placing the activities closer to the source. Reporting of the metrics to project management continued and disseminated to upper management on predefined frequencies.

M.K.Ferguson Savannah River Co, Augusta, GA - (07/1987 � 11/89)

I managed the Quality Trend Analysis and Quality Improvement program. In the process of developing the Quality Improvement program and insuring compliance with Westinghouse and the DOE requirements; I developed AV 7000, a Management Information System that integrated: Statistical Trend Analysis, Cost of Failures, Project Status, Craft Involvement, Education, Motivation and calculation of the tangible Value of Quality. I served as liaison and subject matter resource to Operations and DOE outlining the program and its facets. The construction trend analysis program became a model based upon the statistical trending we had established and eliminating excessive reaction to non-normalized data. I performed Root Cause Analysis & validated problem resolution to non-conforming items. I developed the training program and provided the training to 500+ employees. I was a Nuclear Quality Auditor and performed systematic audits both internally and to our subcontracting companies in construction. I served as a liaison and Quality Assurance representative assisting subcontract companies in writing and establishing their program.

Technical Skills

Database and Computer Languages

SQL Server 2000 - 2016, Oracle RDBMS; T-SQL; PL/SQL; Artemis 7.5; Betrieve; Paradox; Progress 4GL; Visual Studio.net, 2005-2015; Visual Basic 6; Access, ADO; COM, Ingres; ODBC; ASP.net; Oracle Forms & Reports (2.X ) ; SQL Developer; TOAD; UNIX/LINUX shell scripting; Windows batch scripting; Powershell 3.0;

Operating Systems

Windows 3.1 thru Windows 10; Novell 3.12 and 5.0 ; Windows Server 2000 - 2012 R2; UNIX (Solaris 2.6 � 10) LINUX (Oracle Enterprise LINUX, Red Hat & Ubuntu)

Utility and Support Systems

Microsoft SMS Server; Share Point Portal Server; Active Directory; DHCP; DNS; Exchange 2000 and 2003; IIS 5-8; Visio 2000- 2016; Cisco Works, HP Open View, Cisco Airlan, Norton Enterprise, Solarwinds, IBM Netcool, CA Autosys

Development Tools and Business Productivity

SSRS; Analysis Server; Oracle E-Business Suite; Grid Control; RMAN; Microsoft Office 95 - 2016; Peachtree Accounting; Crystal Reports 8 -11; Microsoft Project & Project Central; Active Reports Pro; Great Plains; COGNOS 7.3, 8.3, 8.4; Shareplex; PeopleSoft

Graphic and Desktop Publishing

Dreamweaver MX; Visual Interdev; FrontPage; Powerpoint; Adobe Photo Shop; Adobe Go Live; Asymetrix 3DFX 2.0; Digital Video Producer; Corel Draw; Microsoft Publisher; Harvard Graphics

Virtualization

Oracle Virtual Box; Oracle VM Server; Microsoft Virtual Server; Virtual PC; VM Ware; Solaris SUN Containers

Additional Employment Experiences Summarized

Management - 20 years - Duties Included :

1. Directly Supervised 18 paid & 36 volunteer employees

2. Developed and managed � million dollar annual budget

3. Developed S.E.A.L.S., Management Information System and built Computer Lab

4. Developed and Implemented Diversified Marketing plan

5. Purchasing Agent, Branch Manager and ultimately Co-Owner of wholesale business

Education

Degrees � nontraditional �(Course & Life Credits)

DSc - Computer Resources & Information Management - Rochville Univ (online) - 2003

MSc - Management Information Systems - Hamilton Univ (online) - 1997

BS - Management Information Systems - Hamilton Univ (online) - 1989

Diplomas

Victory Baptist Bible College � 1993

Nazarene Ministry Institute � 1986

Newton County High School � 1975

Certificates

Nuclear Quality Auditing - 1987

Continuing Education

Statistical Process Control - Clemson University - 1988

Statistical Quality Control - University of South Carolina - 1989

Advanced Application Programming - Clemson University - 1990

Application Development - Metier Institute - 1990

Certifications & Test Qualifications

Digital Electronics - 1999 Principles and Practice of Electricity - 2000

Computer Management - 1991

Statistical Process Control - 1989